the nemesis responds.

"March 3, 2006

"Dear pixiemartin:

"We apologize if you were not satisfied with the servicec provided during your interactions with Capitol One. We wish to assure you that our goal is to provide all of our customers with the highest level of quality service during any interactions with our company.

"At your request, we have designated your account to close. Please be sure to cancel any charges that post automatically to your account, as your account will not close unless the balance remains zero.

"The balance on your last monthly statement may not be the final amount due on your account. We suggest your contact our office at 1-800-955-7070 in order to verify the balance prior to making a final payment.

"Please allow 30 to 90 days for the credit bureaus to update the information on your credit file.

"Sincerely,

"Joel D. Amey
Capitol One Bank"

First and foremost, BULLSHIT.

BIG STEAMING PILES OF BULLSHIT.

BIG STINKY, SQUISHY, STEAMING PILES OF BULLSHIT.

Secondly, crazy me, I was already under the impression that my account had been closed on February 12, 2006.

You know, not by the 'na-na-na-I-can't-hear-you-na-na-na' jackass that hung up on me the first time I called that day to close the account, but by the second one, the snotty bitch that told me that she didn't care why I was closing the account, that she was just going to close it. (Except much less politely.)

But no, my account wasn't closed at all. I was lied to about that as well.

See how they also gave me the empty apology there, saying they're sorry if I wasn't satisfied? They're making my perception the issue, rather than their actual behavior.

How dare I want to close my account, much less be treated like a decent human being!

I fucking hate Capitol One.