Earlier today, some lady called the salon, and immediately addressed me as "Sweetheart."
She sounded like she knew who I was, and I wracked my brain for a name.
I had absolutely no idea who it was, and I felt guilty for not recognizing someone that I know with some familiarity's voice.
I thought and thought, and then quit caring.
She asked if we still had the Mother's Day fragrance GWP, which I did confirm we still had, and then gave her the directions to our store from the Kennedy Expressway.
She also called me sweetheart a couple more times.
I still didn't know who she was, and it wasn't really important enough for me to worry about after I hung up the phone.
Like 5 hours later, she called back, and asked me where there were other stores located in Chicago.
I told her the locations of the other two in Chicago, and she asked me if there was one closer to Norridge.
I told her that there was one in Norridge, and proceeded to tell her exactly where it was, giving very precise and easy to understand directions, even pointing out a couple of stores in the area that would identify the location, in the event that she couldn't see that store's sign from the street.
She thanked me profusely, telling me that she'd talked to around 4 or 5 other stores, and they all wanted to send her to Oakbrook or thereabouts, which is far. She also said that most of the people weren't polite, and that they had acted very put upon when asked for directions.
I apologized for her negative experiences, and she thanked me again, saying that she felt like she should tell someone how great I was.
I laughed, and then she seriously asked me how to go about praising me on the record.
I gave her the number to the Help Desk, told her my name and title, and politely told her thank you, and wished her a good day.
About an hour later, we got an email from Guest Services saying that a woman had called to say what a nice and helpful person I was, that I had gone out of my way to help fully assist her, and that she felt I had singlehandedly turned what was for her a very negative experience dealing with The Company for Whom I Work into a very positive one, and that I deserved a lot of praise.
I printed out the email, and put it in my Work Praise file, which I keep just in case I need some good feedback some time.
Then I told everyone how awesome I was, because I totally am. I may not be the best or the brightest, but I am awesome in every way that I can be awesome.
Big head, you say? Well, not 20 minutes later, a random customer that I had helped a few weeks ago stopped me, thanked me for working with her for so long to find a product that fit her needs, and then shared that she totally LOVED the product I recommended.
I told her that I tried to be helpful every once in a while, and she said that I had been very helpful, and asked for my name.
I thanked her, and wished her a nice day.
I had originally set out to go to the office at the front of the store to submit an order for supplies, so as I walked past the GM to my predetermined destination, I loudly whispered, "Dude, I am still awesome," and then went inside the office.
The customer happened to ring out with the GM at the register right next to the office, so I got to enjoy the woman telling the GM about how great I was, and how I was an asset, and that I was nice and incredibly helpful, and about how I had spent a long time helping her replace a beloved but discontinued volumizer with one she actually liked better, Redken Weightlifter, several weeks earlier.
She raved about the product being fabu for another minute or so, and then went back to praising me.
The whole time I was in the office, with one of the LP Deputies searching for crime to prevent in the store by dividing his time between actual visual observation through the one-way mirror, and watching the monitors with eagle eyes, I kept saying how awesome I am, and even shared the fact that I am HOT in Vegas, which is another story for another time.
Somewhere in the middle of my ego-stroking, the GM shut the door completely (the lady couldn't hear me, but he could sort of make out what I kept saying), and I went back to working on the order.
A little while later, the DM came to pick up some paperwork from our store's office, where I was located, and she proceed to amusedly listen to me talk about how I had been given mad phat props for being so awesome TWICE in one day.
Then she high-fived me.
Because I'm awesome.
She sounded like she knew who I was, and I wracked my brain for a name.
I had absolutely no idea who it was, and I felt guilty for not recognizing someone that I know with some familiarity's voice.
I thought and thought, and then quit caring.
She asked if we still had the Mother's Day fragrance GWP, which I did confirm we still had, and then gave her the directions to our store from the Kennedy Expressway.
She also called me sweetheart a couple more times.
I still didn't know who she was, and it wasn't really important enough for me to worry about after I hung up the phone.
Like 5 hours later, she called back, and asked me where there were other stores located in Chicago.
I told her the locations of the other two in Chicago, and she asked me if there was one closer to Norridge.
I told her that there was one in Norridge, and proceeded to tell her exactly where it was, giving very precise and easy to understand directions, even pointing out a couple of stores in the area that would identify the location, in the event that she couldn't see that store's sign from the street.
She thanked me profusely, telling me that she'd talked to around 4 or 5 other stores, and they all wanted to send her to Oakbrook or thereabouts, which is far. She also said that most of the people weren't polite, and that they had acted very put upon when asked for directions.
I apologized for her negative experiences, and she thanked me again, saying that she felt like she should tell someone how great I was.
I laughed, and then she seriously asked me how to go about praising me on the record.
I gave her the number to the Help Desk, told her my name and title, and politely told her thank you, and wished her a good day.
About an hour later, we got an email from Guest Services saying that a woman had called to say what a nice and helpful person I was, that I had gone out of my way to help fully assist her, and that she felt I had singlehandedly turned what was for her a very negative experience dealing with The Company for Whom I Work into a very positive one, and that I deserved a lot of praise.
I printed out the email, and put it in my Work Praise file, which I keep just in case I need some good feedback some time.
Then I told everyone how awesome I was, because I totally am. I may not be the best or the brightest, but I am awesome in every way that I can be awesome.
Big head, you say? Well, not 20 minutes later, a random customer that I had helped a few weeks ago stopped me, thanked me for working with her for so long to find a product that fit her needs, and then shared that she totally LOVED the product I recommended.
I told her that I tried to be helpful every once in a while, and she said that I had been very helpful, and asked for my name.
I thanked her, and wished her a nice day.
I had originally set out to go to the office at the front of the store to submit an order for supplies, so as I walked past the GM to my predetermined destination, I loudly whispered, "Dude, I am still awesome," and then went inside the office.
The customer happened to ring out with the GM at the register right next to the office, so I got to enjoy the woman telling the GM about how great I was, and how I was an asset, and that I was nice and incredibly helpful, and about how I had spent a long time helping her replace a beloved but discontinued volumizer with one she actually liked better, Redken Weightlifter, several weeks earlier.
She raved about the product being fabu for another minute or so, and then went back to praising me.
The whole time I was in the office, with one of the LP Deputies searching for crime to prevent in the store by dividing his time between actual visual observation through the one-way mirror, and watching the monitors with eagle eyes, I kept saying how awesome I am, and even shared the fact that I am HOT in Vegas, which is another story for another time.
Somewhere in the middle of my ego-stroking, the GM shut the door completely (the lady couldn't hear me, but he could sort of make out what I kept saying), and I went back to working on the order.
A little while later, the DM came to pick up some paperwork from our store's office, where I was located, and she proceed to amusedly listen to me talk about how I had been given mad phat props for being so awesome TWICE in one day.
Then she high-fived me.
Because I'm awesome.
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