today isn't going so well.

...i'm grumpy

07.06.05

Today, I was going through papers, to file, shred, and/or pitch as per list requirements, when I noticed that on this month's credit card bill that there was a charge from Privacyguard. Now, I had already cancelled it, like a month ago.

I never just throw things away, thus a huge full box of papers to shred, and another to sort.

And I'm crazy about recording things.

So, when I cancelled the service last month, I am certain that I wrote down the cancellation code on the paperwork I had for the company.

When I called them today, to find out why I was still being billed for the service that I requested to be cancelled last month, I was asked for the cancellation code. I said that I had written it on the paperwork, and had to look for it.

Of course, now I can't find the cancellation code or the paperwork.

The woman told me that there was no record of a previous cancellation request, and they only had it registered that I had accessed the account online at the beginning of June.

I told her that was because the man I had spoken to said that he was going to process the termination so that it would go into effect at the end of the day, so that I could check my report one last time. Which I did.

She told me that without the name of the individual I had spoken to, the specific date of the call, and/or the cancellation code, they couldn't verify that I had placed a cancellation request last month, and something about being billed until the cancellation request goes into effect.

I asked if there was any record of me calling at the beginning of June, and if there was record there on her computer screen saying to whom I had originally spoken.

And I was again told that without the name of the individual I had spoken to, the specific date of the call, and/or the cancellation code, she couldn't verify the original cancellation request.

I didn't even try to explain that she should have record of the call in front of her, because I was getting irritable, and wanted to get off the phone before I started yelling.

Did I mention that everytime I said anything about stopping the service, she would launch into the wonderful benefits of keeping the service? Or that I kept saying that I wasn't interested in keeping the service, which was why I had called in the beginning of June to cancel it, which they should have some record of there, and also why I was calling today?

I need to find the damned paperwork. It's got to be here somewhere.

It wasn't in the garbage can, which hasn't been emptied in the last month because it hasn't been particularly full, and it wasn't in the shredding box, because I went through there and examined everything thoroughly pre-shredding, and post-phone call. And then to add insult to injury, while I was shredding papers to vent my frustrations, I broke the paper shredder.

A piece of plastic got sucked into the shreddy opening, and is now firmly entrenched in the grindy parts. I think that if I take it apart down to it's constituent bits, with a screwdriver, I might be able to extricate the clog. It took me a very long time to buy the damned thing, and I hate to think that the third time I've used it that it's gone terminal.

And I also stepped on a staple with my bare feet.

Today bites.

At least the bank balance mystery is solved: On 12/14/05, I forgot to write something down for $190, On 01/28/05, I paid something for $101 twice, and someone never cashed a $50 check I wrote them on 05/15/04. Thus the approximately $40 difference between the bank's balance and mine. Recalculating, the balances are now off by $0.29.

Now I have to go clean the bathroom, and then swap out clothing seasons.